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Northwestern University

The Canvas Support Ecosystem

When working in Canvas, you have a number of possible support paths to address your questions or solve your problems. There’s even a menu item right in Canvas that contains several of your support options. However, you may sometimes wonder where to go with your question to get the fastest, most accurate answer. 

You have two key sources of support for your Canvas-related questions: Northwestern IT and Instructure, the company that operates Canvas. The nature of your question and the timeframe in which you need assistance will guide your engagement with the support options.

Instructure Support: best for “how to” and after-hours support requests 

Northwestern-based Support: best for in-depth consultations and Canvas issues connected to NU systems (NetID, CAESAR, etc.) 
Several teams at Northwestern IT work together to support Canvas. While Teaching & Learning Technologies is the team that focuses most specifically on Canvas, you may also work with our colleagues from one of the following groups to resolve your Canvas-related issues: 

These teams all collaborate to help you use your teaching technology tools effectively. Similarly, Instructure support and Teaching & Learning Technologies coordinate to make appropriate referrals for support requests. Think of us as the specialists in your research groups or departments, each building expertise in our areas and then working together to move towards our goal: successful support for Northwestern instructors’ use of educational technology tools for the benefit of you and your students.

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Next article: Keeping up Canvas changes

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