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Northwestern University

Tool Tip #4: Installing the New GlobalConnect VPN

A VPN (virtual private network) provides secure access to University services and the Internet when you are off campus. Below are a few examples of systems requiring VPN at Northwestern: 

How do you know whether a Northwestern service requires VPN? 

It may not always be obvious that a system requires VPN, but if your browser cannot load the system’s login page, use VPN and then try loading the login page again. Generally, it is best practice to use VPN if you are on an unsecure network, such as a network at a local café or public library. 

By when do I have to transition to GlobalProtect VPN? 

There are currently three VPN options available at Northwestern: built-in native VPN clients (“native” means the VPN built into your operating system on your PC or Mac), Cisco AnyConnect, and Pulse Secure SSL VPN. In an effort to simplify support, Northwestern is consolidating the three options into a single new choice called  GlobalProtect. 

How do I install and use GlobalProtect VPN?

Most computers will have the GlobalProtect VPN client automatically installed over the coming weeks. To find out if the software is installed on your machine, look for the Earth icon: 

image of Mac OS menu bar with globe
image of windows task tray with globe

If you find the software isn't installed, please  visit the Northwestern IT Knowledge Base  for step-by-step instructions based on your operating system.

After installation, every time you connect to the VPN, you must also sign in via WebSSO and MFA (multi-factor authentication). For additional instructions, visit the Knowledge Base. 

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